← Back to edgeiot.online
EdgeIOT
Payment Policy
This Payment Policy explains how EdgeIOT Systems handles pricing, billing, subscriptions, refunds, and payment processing. By subscribing to the EdgeIOT platform, you agree to the terms described below.
Section 1 — Introduction
EdgeIOT Systems (“EdgeIOT”, “we”, “us”) provides a cloud-based IoT platform on a subscription basis. All payments are processed securely through Amazon Payment Services (Payfort), a licensed payment gateway compliant with SAMA (Saudi Central Bank) regulations. This policy is governed by the laws of the Kingdom of Saudi Arabia.
Section 2 — Pricing & Currency
- Monthly plan: $6.00 USD per device / per month
- Annual plan: $5.10 USD per device / per month — billed annually (save 15%)
- Minimum charge: $15.00 USD per month (equivalent to 3 devices)
- All prices are in US Dollars (USD)
- Prices are exclusive of applicable VAT and local taxes
Device count is determined at the start of each billing cycle. Devices added mid-cycle are charged on a prorated basis (see Section 6).
Section 3 — VAT & Taxes
Saudi Arabia
- 15% VAT applies per ZATCA (Zakat, Tax and Customs Authority) regulations
- A ZATCA-compliant VAT invoice is issued for every transaction
- VAT Registration Number: 703883272
European Union & United Kingdom
- VAT applied at the applicable local rate per EU/UK regulations
- VAT reverse charge applies for registered businesses (B2B transactions)
Other Regions
- Local taxes applied where required by applicable law
- You are responsible for any additional taxes imposed by your local jurisdiction
To request a VAT or tax invoice, contact [email protected].
Section 4 — Free Trial → Paid Conversion
Your 14-day free trial requires no credit card. Billing begins only when you add your first device after the trial ends.
- All new accounts receive a 14-day free trial with full platform access
- No payment information is required to start a trial
- Billing starts when you add your first device to a paid subscription
- Trial days are non-transferable and cannot be extended or refunded
- If no device is added, the trial expires with no charge
Section 5 — Subscription Terms
Monthly Subscriptions
- Billed on the same calendar date each month
- Renews automatically until cancelled
- Cancel at any time; access continues until the end of the paid period
Annual Subscriptions
- Billed once per year, upfront, for the full 12-month amount
- Renews automatically after 12 months
- A renewal reminder email is sent 30 days before the renewal date
Changes to your subscription plan or device count take effect at the start of the next billing cycle unless otherwise stated.
Section 6 — Upgrade & Downgrade
Adding Devices (Upgrade)
- Devices added mid-cycle are charged immediately on a prorated basis for the remaining days in the billing period
Removing Devices (Downgrade)
- Device removal takes effect at the start of the next billing cycle
- No refund or credit is issued for unused days on a removed device
- The $15.00/month minimum applies regardless of device count
Switching Plans (Monthly ↔ Annual)
- Monthly → Annual: takes effect at your next renewal date
- Annual → Monthly: takes effect after the current annual period ends
Section 7 — Refund Policy
- 14-day money-back guarantee on your first payment only
- Submit refund requests to [email protected] within 14 days of your first charge
- Annual subscriptions: a prorated refund may be issued for cancellations within the first 30 days of the annual period
- Monthly subscriptions: no partial refunds — access continues through the end of the paid period
- Refunds are returned to the original payment method within 5–10 business days
- Trial periods are not subject to refunds as no charge is made during the trial
Section 8 — Payment Methods
- Credit and debit cards: Visa, Mastercard, Mada
- Apple Pay (on compatible devices and browsers)
- All payments processed securely via Amazon Payment Services (Payfort)
- Card data is never stored on EdgeIOT servers — all payment data is handled exclusively by Payfort
- All transactions are encrypted with TLS and comply with PCI DSS standards
Section 9 — Failed Payments
If a payment fails, EdgeIOT will retry automatically on the following schedule:
- Day 1: Automatic retry immediately after failure
- Day 3: Second retry attempt + email notification
- Day 7: Final retry attempt + final warning email
If payment remains unsuccessful after all retries:
- Your account is suspended — devices stop ingesting data
- Account data is preserved for 30 days from the suspension date
- After 30 days, account data may be permanently deleted
- To reactivate, update your payment method in the dashboard or contact [email protected]
Section 10 — Cancellation
- Cancel at any time from your account dashboard under Billing → Cancel Subscription
- Cancellation takes effect at the end of the current billing period — no immediate service interruption
- You will not be charged for the next billing cycle after cancellation
- Data export is available for 30 days following cancellation — contact [email protected] for assistance
- After 30 days post-cancellation, all account data is permanently deleted
Section 11 — Disputes
- Contact [email protected] before initiating a chargeback with your bank
- We resolve billing disputes within 5 business days
- Saudi Arabia customers: unresolved disputes may be escalated to SAMA (Saudi Central Bank) through official consumer protection channels
- Chargebacks filed without prior contact may result in account suspension pending investigation
Section 12 — Contact & Legal
For billing inquiries, refund requests, or payment disputes:
This Payment Policy is governed by the laws of the Kingdom of Saudi Arabia. EdgeIOT Systems reserves the right to update this policy at any time. Material changes will be communicated via email at least 14 days before taking effect.