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Payments & Refund Policy

EDGE SYSTEMS of DATA CENTERS

(www.edgeiot.online)

Payment and Refund Policy for Edge Systems of Data Cenetrs Company (www.edgeiot.online).

Subscription is a customer subscribing to the SaaS and/or Extensions as well as accompanying Support Services under a Quote. Subscription Fees is the remuneration for the Subscription as specified in the given Quote. Subscription Period is the contractual term detailed in each given Quote for which Customer is granted the rights. Support Services is the provision of support services and provision of Updates for Edgeiot.online Platform

    1. Payment Methods:

      • Accepted Cards: Visa, Mastercard, American Express, Discover, Mada.
      • Online Payments: PayPal, Apple Pay, Google Pay.
      • Direct Bank Transfer: Upon request, we can provide bank details for direct transfers.

    2. Pricing:

      • Subscription Plans: We offer various subscription plans with different features and pricing. (Check subscription plan page)
      • Usage-Based Pricing: For certain plans, we may charge based on usage (e.g., number of messages, data storage).

    3. Payment Processing:

      • Secure Transactions: All payments are processed through secure gateways to protect your financial information via Amazon Service Payment.
      • Recurring Payments: For subscription plans, we will automatically process recurring payments unless you cancel your subscription.

    4. Refund Policy:

      • Cancellation: You may cancel your subscription at any time.
      • Refund Eligibility:
        • Prepaid Subscriptions: Refunds may be issued for unused portions of prepaid subscriptions within 24 hours of purchase.
        • Usage-Based Plans: Refunds may be issued for overcharges due to errors in our billing system.
      • Refund Processing: Refunds will be processed to the original payment method within 21 days or less.
      • Non-Refundable Items: Certain items or services may be non-refundable, such as custom configurations or support services.

      5. Taxes:

        • Applicable Taxes: Sales tax or other applicable taxes will be added to your payment, as required by Saudi Arabia law (15% as VAT).

      6. Disputes:

        • Accepted Currency: We accept payments in SAR, EUR, US Dollars.
        • Chargebacks: Unauthorized chargebacks may result in account suspension or termination.

      7. Currency:

        • Dispute Resolution: In case of a billing dispute, please contact our customer support team within 5 days.
        • Exchange Rates: For payments made in a different currency, exchange rates will be determined by your payment processor.

      8. Updates:

        • Policy Changes: We may update this policy from time to time. Any changes will be posted on our website.