Question 1

How is EdgeIOT different from traditional fleet/IoT solutions?

Accepted Answer

Unlike legacy systems locked to a single protocol or vendor, EdgeIOT supports 12 transport protocols simultaneously — MQTT, HTTP, WebSocket, and more — with no middleware gateway required. Your device data is unified automatically into one dashboard with full sensor history, instant alerts, and scheduled reports.

Question 2

Which protocols does EdgeIOT support?

Accepted Answer

EdgeIOT supports 12 protocols: MQTT, MQTT over WebSocket, HTTP/HTTPS, TCP Raw, UDP, CoAP, AMQP, Modbus TCP, BLE Gateway, LoRaWAN NS, OCPP 1.6 (EV Charging), and Flespi Channel. A single device can transmit over multiple protocols simultaneously.

Question 3

How does the 14-day free trial work?

Accepted Answer

Start immediately — no credit card required. You get full access to every feature for 14 days, including all 12 protocols, alerts, reports, and REST API. At the end of the trial, add a device and billing begins ($6/device/month), or the trial simply expires with no charges.

Question 4

What does it cost after the trial?

Accepted Answer

Simple pricing: $6 per device per month, or $5.10/device/month billed annually (save 15%). Minimum $15/month (3 devices). No setup fees, no per-user charges, no hidden costs. See the Pricing section for full details. Pricing excludes VAT where applicable (78 countries supported).

Question 5

Are there long-term contracts or vendor lock-in?

Accepted Answer

No lock-in. Monthly plans cancel anytime. Annual saves 15% but isn't required. Your device data and configurations remain accessible — contact support for export assistance if you ever leave.

Question 6

How is data secured and encrypted?

Accepted Answer

All data is encrypted in transit via TLS 1.3 and at rest with AES-256. The platform runs on AWS with full tenant isolation. See the Security section for the full picture.

Question 7

What is your target uptime?

Accepted Answer

We target 99.9% monthly uptime, with real-time infrastructure status shown in the Security section. Hosted on AWS multi-AZ infrastructure for resilience.

Question 8

Can I self-host or run EdgeIOT on-premise?

Accepted Answer

EdgeIOT is currently a fully managed cloud service (SaaS). We handle infrastructure, updates, and security on your behalf. If you have on-premise requirements, contact us — we evaluate Enterprise cases individually.

Question 9

What support options are available?

Accepted Answer

Email support with response within 24 hours. WhatsApp support available for paying customers. Comprehensive documentation, API reference, and protocol guides. For complex deployments or Enterprise inquiries — contact us to discuss.

Question 10

How does EdgeIOT handle device firmware updates?

Accepted Answer

EdgeIOT accepts firmware version as a standard sensor field. You can set automatic alerts when a device is detected on an outdated version. Actual firmware pushing is handled by your OTA provider; EdgeIOT provides the visibility and alerting layer.

See EdgeIOT in Action