EdgeIOT · For manufacturers, solution providers & integrators
Request support for your protocol & devices
Send organization details, device scope, documentation and samples directly to EdgeIOT. You can submit before registering a device in the platform.
This form sends to [email protected] without opening an email app. After submission, it shows mail-service acceptance and a request reference.
[email protected]Frequently asked questionsThe mail service accepted your request
Keep the reference when contacting the team. Acceptance does not complete engineering review, grant support or prove inbox delivery.
Frequently asked questions
Does the protocol have to be known?
You can submit a request for a protocol not listed in the explorer. Include the information available and explicitly mark unknowns. A prior compatibility claim is not required to start review.
Are documentation or simulator samples enough to qualify a device?
Documents and samples support analysis. Simulator evidence stays labeled as simulation. Production verification requires physical-device evidence within a proven scope. Successful discovery does not generalize to another model, firmware or hardware variant.
Can I request several models?
Yes. Put each model on a separate line and keep its identity, versions, documentation and samples separate. Listing several models in one request does not give them all the same support scope.
What if I do not have a test device or platform account?
You can submit from this page without an account or registered device. Include the documentation and samples available, identify test availability and mark missing information. The team may request more material or testing before establishing support scope.
How do I provide documentation and samples?
Add HTTPS references for documents and PDF or PCAP files. Paste text samples or import a small text file. UTF-8 TXT, MD, JSON, CSV, HEX and LOG files up to 16 KB are supported; their content is added within the sample field’s 6000-character limit. Exclude passwords and access tokens, and identify sample origin and expected values.
How do I know my request was sent, and how can I follow up?
The form displays the submission result and a request reference. A confirmation containing your request and reference is sent to the email you entered. The EdgeIOT team will contact you to follow up; you can reply to the confirmation to add information. If it does not arrive, check spam or contact [email protected] with your reference. Acknowledgement does not approve support.
Will my documentation and samples become public?
The form does not publish your material in the explorer. It sends the request to the EdgeIOT team at [email protected] and a confirmation copy to the email you entered. State confidentiality and licensing restrictions and redact sensitive data before submission. The public register displays approved public support scope without private evidence content.
Submitting does not grant support or production activation. Later results apply only to the proven model, firmware, hardware variant, transport and capabilities. Unknown information is not wildcard coverage.